Reference

Privacy Policy for bk999 Account Holders

We collect and handle your account data to run deposits through bKash, Nagad and Rocket, verify withdrawals, and keep your lobby access secure. This policy explains what we collect, how we use it, and how you can reach us about your data.

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bk999 Privacy Policy for bk999 Account Holders
DATA PRACTICES

Security and Retention Standards

We encrypt payment data when you send a bKash, Nagad or Rocket deposit, and we limit internal access to account records so only verification and support staff can view your details. Session cookies expire when you close the browser or after a period of inactivity, and we prompt you to log in again rather than keeping indefinite sessions. Your transaction history stays on file while your account is open and for the period our operational and compliance needs require after closure, then we archive or delete records according to retention rules.

Payment Encryption Deposit and withdrawal requests travel over secure connections, and we store wallet references in encrypted form so transaction details are not readable in plain text if a breach occurs.
Cookie Management We use session cookies to keep you logged in across live tables, slots and sportsbook pages, plus analytics cookies to track which games draw the most traffic. You can disable analytics cookies without losing access.
Access Controls Only account verification and support teams can view your registered mobile number and wallet details. Marketing and game-operations staff see anonymised usage data, not personal identifiers.
Data Retention We hold your account records and transaction logs while you play and for the compliance period after you close your account. Once retention rules are satisfied, we delete or anonymise the data so it cannot identify you.
PRIVACY CONTACT

Reach Us About Your Data

If you want to review what information we hold, request a change to your registered mobile number, or ask us to delete your account data after closure, contact our Bangladesh support team. We handle data requests through the same channels you use for account help, and we aim to respond within a few days once we verify your identity.

Team online

Live Chat

Open the chat widget in your account lobby and tell us what data request you need. Our team will verify your account details and guide you through the next steps for review, correction or deletion.

Email Support

Send your data request to our support email with your registered mobile number and account username. We will confirm your identity and process review or update requests within a few business days.

Mobile Contact

Call or message our Bangladesh support line if you prefer voice contact for sensitive data questions. Have your account details ready so we can verify your identity before discussing your information.

Common Privacy Questions

We collect your mobile number, the wallet account you use for bKash, Nagad or Rocket deposits, your device type and IP address. We need these to verify your identity, clear payments and secure your login.

Yes. Contact our support team through live chat or email with your registered mobile number and account username. We will verify your identity and send you a summary of the data we store.

We share transaction references with your wallet provider only to complete deposits and withdrawals. We do not sell your details to advertisers or third-party marketing services.

We retain transaction logs and account records for the period required by operational and compliance rules, then we archive or delete them. The exact duration depends on local record-keeping requirements.

We use session cookies to keep you logged in and analytics cookies to track game popularity. You can disable analytics cookies in your browser settings without losing access, though session cookies are needed for login.

Close your account first, then contact support with a deletion request. We will delete or anonymise your data once the compliance retention period ends, so your records cannot identify you afterward.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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